Refund & Returns Policy
At Aweliss, we want you to be satisfied with your purchase. If you are not completely
satisfied with your order,
you may be eligible to return the item under the conditions below
Return Period
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must:
Be unused and unworn.
Be in its original condition.
Have the original tags attached, when applicable.
Be returned in its original packaging, when applicable.
Not show signs of damage, washing, alteration, or use
Items That Cannot Be Returned
Certain items may not be eligible for return, including:
Items that have been worn, washed, damaged, or altered.
Items without their original tags, when applicable.
Personalized or customized products, unless they arrive damaged or defective.
Items that are clearly marked as non-returnable at the time of purchase
How to Request a Return
Before sending anything back, please contact us at:
Please include:
Your order number.
The name of the product.
The reason for the return.
Photos of the item if it is damaged or defective.
Please do not send a return to an address without first contacting us and receiving return
instructions
Return Shipping Costs
Unless the product is defective, damaged, incorrect, or not as described, the customer is
responsible for the return shipping costs.
If the return is due to an error on our part or the product arrives damaged or defective, we
will review the situation and may provide an appropriate solution
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund
has
been approved
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered,
please contact us as soon as possible at:
Please provide your order number and clear photographs of the product and packaging.
We will review the issue and provide an appropriate solution
Exchanges
We do not guarantee direct exchanges.
If you need a different size, color, or product, you may need to return the original item and
place a new order, subject to availability and our return conditions.
- Late or Missing Refunds
If you have not received an approved refund, please first check your bank account or
payment provider.
If you still have not received it, contact us at:
Contact Us
For any questions regarding returns or refunds, please contact:
Aweliss
Email : support@aweliss.com
Website: aweliss.com